Cancellation policy

At NVY, every order is processed with care and prepared for dispatch shortly after confirmation. Please review our cancellation policy carefully.

Order Cancellations

• Orders may be cancelled within 12 hours of placing the order, provided the order has not been processed or dispatched.

• Once an order has entered processing or has been shipped, cancellation is no longer possible.

How to Request a Cancellation

To request a cancellation, please contact us within the eligible time frame:

• Email: navisha@nvyleatherbags.com 

• Include your order number in subject and mail body along with reason for cancellation

Our team will confirm whether the cancellation request can be accommodated.

Refunds for Cancelled Orders

• If your cancellation is approved, the refund will be processed to the original payment method within 7–10 business days.

• Any payment gateway fees or transaction charges, if applicable, are non-refundable.

Orders That Cannot Be Cancelled

The following orders are not eligible for cancellation:

• Orders that have already been shipped or are in transit

• Customised or personalised products

• Sale or promotional orders

Refusal of Delivery

• If a customer refuses delivery after dispatch, the order will be treated as a return, and refund (if applicable) will be processed after deducting:

  • Shipping charges

  • Return logistics costs

Important Notes

• NVY reserves the right to accept or reject cancellation requests at its sole discretion.

• Delivery delays caused by external factors (courier delays, customs, weather, etc.) do not qualify for cancellation.